Privacy Policy

Last Updated: June 5, 2026

1. Introduction

Welcome to Khelamm.

This Privacy Policy explains how Khelamm ("Khelamm", "we", "our", or "us") collects, uses, stores, shares, and protects your information when you use our website, mobile applications, and related services (collectively, the "Services").

Khelamm is a community-driven platform that enables users to discover, join, and host sports and recreational games within their communities.

By accessing or using our Services, you agree to the collection and use of information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

When you create an account or use our Services, we may collect:

Full name
Email address
Phone number
Date of birth
Profile photo
City selection
Address (if provided)
Information submitted through customer support requests
Information you provide when participating in community activities within the platform

2.2 Host Identity Verification Information

Users who wish to host games through Khelamm may be required to complete an identity verification process.

Host verification is optional and only applies to users who voluntarily apply to become hosts.

As part of the verification process, we may collect:

Government-issued identity documents
Information contained within those documents necessary to verify identity

Identity verification helps us:

Confirm host identity
Prevent fraud and impersonation
Promote community trust and safety
Investigate misuse of the platform
Comply with legal obligations

Identity documents are not visible to other users of the platform.

2.3 User Content

We may collect content that users voluntarily submit, including:

Profile photos
Identity verification documents
User reports and complaints
Feedback and support communications

2.4 Automatically Collected Information

When you access or use our Services, we may automatically collect certain information, including:

Device information
Browser information
IP address
Operating system information
Application version
Usage activity and interaction data
Crash reports
Diagnostic information
Log information

2.5 Location Information

Khelamm does not access or collect your device's precise GPS location.

Users may voluntarily select their city to discover games and activities available in that area.

3. How We Use Your Information

We use information we collect to:

Create and manage user accounts
Provide and maintain our Services
Facilitate participation in games and community activities
Verify host identities
Improve platform functionality and user experience
Monitor service performance and reliability
Prevent fraud, abuse, and unauthorized activity
Investigate reports, disputes, and safety concerns
Respond to customer support requests
Send service-related notifications
Send updates, announcements, and marketing communications where permitted by applicable law
Enforce our Terms and Conditions
Comply with legal obligations

4. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following grounds:

Your consent
Performance of a contract with you
Compliance with legal obligations
Protection of legitimate business interests, including platform security, fraud prevention, and community safety

5. Cookies and Similar Technologies

Khelamm uses cookies and similar technologies as described in our separate Cookie Policy. Please review our Cookie Policy for detailed information about the types of cookies we use, their purposes, and how you can manage them.

6. Marketing Communications

We may send users:

Account-related notifications
Service updates
Community announcements
Promotional emails and marketing communications

Users may opt out of promotional communications at any time by following the unsubscribe instructions contained in those communications or by contacting us.

We may continue to send important service-related communications that are necessary for the operation of your account.

7. How We Share Information

We do not sell personal information.

We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers that assist us in operating our Services, including cloud hosting and infrastructure providers.

These providers may only process information on our behalf and for authorized business purposes.

Legal Compliance

We may disclose information if required by law, regulation, court order, legal process, or governmental request.

Protection of Rights and Safety

We may disclose information where necessary to:

Protect the rights, property, or safety of Khelamm
Protect users and community members
Prevent fraud or misuse
Investigate violations of our policies
Enforce our Terms and Conditions

Business Transfers

If Khelamm is involved in a merger, acquisition, financing, restructuring, or sale of assets, user information may be transferred as part of that transaction.

8. Data Retention

We retain personal information for as long as necessary to provide our Services and maintain user accounts.

If your account remains active, we may continue to retain information associated with your account.

Users may request deletion of their personal information by contacting us.

Certain information may be retained where necessary for:

Legal compliance
Fraud prevention
Security purposes
Dispute resolution
Enforcement of agreements
Community safety investigations
Records relating to user reports, complaints, or abuse investigations

Identity verification documents submitted by hosts may be retained for a reasonable period after verification or account closure where necessary to prevent fraud, comply with legal obligations, investigate abuse, or protect community safety.

9. Account and Data Deletion Requests

Users may request deletion of their account and personal information by complete support form or contacting:

support@khelamm.com

Upon receiving a verified request, we will take reasonable steps to delete or anonymize applicable personal information, subject to legal, operational, security, and community safety requirements.

Certain records may be retained where necessary for legal compliance, fraud prevention, dispute resolution, security purposes, or investigations relating to user reports and platform abuse.

Please note that deleting personal information may limit or prevent continued use of certain Services.

10. Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information.

These measures may include:

Encryption during transmission
Secure hosting environments
Access controls
Authentication procedures
Monitoring and security practices
Restricted access to sensitive information, including identity verification documents

While we strive to protect personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Age Requirement

Khelamm is intended only for individuals who are at least 18 years of age.

By creating an account or using the Services, users represent that they are 18 years of age or older and are legally permitted to use the Services.

Users are responsible for ensuring that the information they provide is accurate, including their age and date of birth.

Because Khelamm relies on information provided by users during registration, we may inadvertently receive personal information from individuals under the age of 18.

If we become aware that a user is under the age of 18, we may take reasonable steps to suspend or terminate the account and remove or delete associated personal information where appropriate, subject to legal, security, fraud prevention, or record-retention requirements.

If you believe that an individual under the age of 18 is using the Services or has provided personal information to Khelamm, please contact us at support@khelamm.com.

12. Your Privacy Rights

Depending on applicable laws, users may have the right to:

Access personal information we hold about them
Request correction of inaccurate information
Request deletion of personal information
Withdraw consent where consent is the legal basis for processing
Object to certain processing activities where permitted by law
Request information regarding how their personal information is used

To exercise any of these rights, please contact:

support@khelamm.com

We may request additional information to verify your identity before processing certain requests.

13. International Data Transfers

Your information may be stored or processed in countries where our service providers operate.

By using our Services, you understand that information may be transferred outside Nepal and processed in accordance with this Privacy Policy and applicable laws.

We take reasonable steps to ensure appropriate safeguards are in place when information is transferred internationally.

14. Third-Party Links and Services

Our Services may contain links to third-party websites or services.

We do not control and are not responsible for the privacy practices of third parties.

Users should review the privacy policies of any third-party websites or services they access.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, we may notify users through the Services, email, or other appropriate means.

The updated Privacy Policy becomes effective when posted on our website or within our applications.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us:

Website: khelamm.comEmail: support@khelamm.com

17. Mobile App Privacy Disclosure

For users of the Khelamm mobile applications:

Khelamm collects account information including name, email address, phone number, and date of birth.
Users may upload profile photos.
Host applicants may be required to submit government-issued identification documents for identity verification.
Khelamm collects device information, diagnostics, crash reports, and usage information to improve the Services.
Khelamm does not collect precise GPS location data.
Khelamm does not sell personal information.
Khelamm does not share personal information with third parties for their own advertising purposes.
Khelamm uses personal information solely for operating, maintaining, improving, securing, and supporting the Services.